Terms & Conditions


Your use of and purchase of products from this site is governed by the terms and conditions set out below, and as set out under Security, Copyright, and Delivery. We recommend you also read our Privacy policy. You can print the full terms and conditions by selecting the print option in the File menu of your browser.

We may at any time make changes to this site and the details displayed on it (including prices).


1. Prices and Payment
The prices for goods displayed for sale on this site are as set out on the site, are Silicon Hoses prices and are exclusive of VAT. VAT will be added during the checkout process. Delivery will be charged in addition depending on weight of product/s and delivery address the customer has provided. Delivery prices for customers outside the UK will be charged at a different rate the customer will be contacted after the checkout process for us to be able to provide an accurate quote for delivery, any such additional charges will be notified to you on application or on completion of an order, where they apply.

Silicon Hoses cannot accept your order until you have supplied payment details for it in full. Upon receipt of these details, we will confirm acceptance of your order by e-mail which will be sent to the e-mail address you provide on your order details. Whether or not you receive the e-mail, our acceptance of your order will create a legally binding contract between us. We reserve the right not to supply you at our discretion.

Credit and Debit Card Payments
All card payments are processed by using Sagepay, which accepts all major debit & credit cards. We do not accept American Express Cards.

2. Delivery Policy

We aim to dispatch goods in stock on all business working days within 24 hours of an order being accepted, and payment has been received. If an order is placed over the weekend or UK bank holidays the goods will be dispatched within 24 hours of the next business working day.

3. Your right to cancel your order
You may cancel your Silicon Hoses order at any stage before the goods are dispatched to you, However we reserve the right to charge for any expenses incurred in the processing of your order .If you wish to cancel your order you can either phone us on 01452 304862 (lines are open 8am - 4-30pm weekdays) or email us on info@siliconhoses.com

In some cases we may be unable to prevent your order from being dispatched to you. In this case we will arrange for your order to be collected at your convenience (see our returns and refunds policy below).

4. Our returns and refunds policy
If your goods are faulty or damaged on delivery we will exchange the product or issue a refund. Goods must be returned to the Company in original packaging (and without being installed or used and with all relevant seals and enclosures intact) within 14 days of receipt by the buyer.

If you have ordered in error, subject to a restocking charge of not less than 10% of the value of the order we will issue a refund ( *exclusions apply). Goods must be returned to the Company in original packaging (and without being installed or used and with all relevant seals and enclosures intact) within 14 days of receipt by the buyer.

In all circumstances any action shall be subject to the buyer producing proof of purchase and returning goods carriage paid.

* Exclusions: Products made to specific requirements or non stock items specifically ordered are excluded.

This does not affect your statutory rights.

How To return items:
Call our Customer Services team on 01452 304862. They will explain the procedure for the return of the unwanted goods. Calls are charged at national rate. Lines are open 8am - 6pm weekdays and 9am - 5pm Saturdays.

5. General
We shall not be liable to you where performance of any of our obligations to you is prevented, frustrated or impeded by reason of acts of God, war and other hostilities, civil commotion, accident, strikes, lock outs, trade disputes, acts or restraints of Government, imposition or restrictions of imports or exports or any other cause not within the reasonable control of Silicon Hoses.

Please ensure that you have received and checked your order in full before arranging fitment or installation of parts as no liability will be accepted for any costs incurred.

If any part of these terms and conditions is found to be unenforceable as a matter of law, all other parts of these terms and conditions shall not be affected and shall remain in force.

We cannot guarantee that the appearance and/or colours of products shown on this site exactly reproduce the appearance and/or colours of the physical products themselves. All sizes quoted are approximate.

To the extent permitted by law, Silicon Hoses accepts no liability for any loss, damage or injury arising as a consequence of the advice provided.

These terms and conditions and any contract between us shall be governed by and construed in accordance with English law and the English Courts shall have jurisdiction over any disputes between us.

We have no export restrictions. For more information please feel free to contact us.

In these terms and conditions:-
"Silicon Hoses" is the trading name of Silicon Hoses, "We and Us" means Silicon Hoses either alone or together with you, as the context requires; "You" means the person ordering goods subject to these terms and conditions;

6. Our details
Silicon Hoses
Unit 1A Ashville Trading Estate
Bristol Road, Gloucester GL2 5EU
Registered in England under no. 05328321
VAT Registration no. GB 850857993



Silicon Hoses is not affiliated with or endorsed by Audi AG or Audi of America. Audi UK. Audi ®, VW ®, SEAT ®, Skoda ®, Mitsubushi ®, Subaru ®, Ford ®, Cosworth ®, Saab ®, Nissan ®, Audi ®, BMW ®, Mini ®, Manufacturers registered trademarks are the property of the respective motor manufacturers and it is not our intention to claim any rights or properties relating to these trademarks.

While we are constantly updating, Silicon Hoses is not responsible for errors in pricing on this web site. All prices are only appropriate to the intended market place and exclude relevant taxes and shipping costs unless specified.

These web pages are Copyright © of Silicon Hoses with all rights reserved. All material on this site are the property of Silicon Hoses unless otherwise stated. You are not permitted to take any information, photographs or text from this site, whole or in part, without written permission from Silicon Hoses. You are not permitted to take parts of, or an entire page and place it on another site or distribute it in any form, without written permission from Silicon Hoses.

You are permitted to print or copy the documents for personal use only. Therefore, you are allowed to make a copy of a document for your own reference only, retaining the original author for reference.

Use of any of the information found on this site is welcome for private use only but use it at your OWN risk. Silicon Hoses, the authors or webmaster are not responsible or liable for any damages that result from the use of the information provided on the site.




Cookie Policy


EU Cookie Law (e-Privacy Directive) Compliance V1.1

Important Information

The EU's e-Privacy Directive requires websites to gain consent from website visitors to allow cookies to be
stored on their devices. Failure to comply with the Directive may result in substantial fines, although currently
the vast majority of websites, including many Government sites, do not yet comply.

The latest guidance from the Information Commissioners Office (ICO) is that implied consent is a valid form
of consent if you are satisfied that your users understand that their actions will result in cookies being set.
You cannot simply rely on users reading your privacy policy page alone.
For the latest information from the ICO visit:


Impact Of Cookies Being Disabled

By disabling cookies, users will not be able to fully utilise all of the site functionality and you will not be able
to record statistics accurately via Google Analytics for these users.

Affect On Functionality

For CMS sites this is mainly restricted to being able to log in to administer their account (e.g. to unsubscribe
from emails) or to use grouped forms (available in 2.8.6 onwards, end June 2012).

For ecommerce sites this means not being able to use the add-to-cart and checkout processes and you will
not be able to track ROI within the Marketing Console nor affiliate tracking.

EU Cookie Law (e-Privacy Directive) Compliance V1.1

Example Cookie Privacy Page

What Is A Cookie?

A cookie is a small piece of information that is placed on your computer when you visit most
websites. ?They are used in order to improve your user experience by enabling that website to do
jobs such as letting you navigate between pages efficiently, saving your preferences and
remembering your login details for the next time you visit the site, as these are often forgotten.

What Do We Use Cookies For?

We use functional cookies to:
(1) remember you when you visit this website and let you login more easily by using your stored login
details if you have ticked to use this facility.
(2) create personalised journeys through the website to make it more relevant to you.
(3) make our website work.
(4) calculate sales made via different channels, such as search engines, Google Adwords etc.

Can You Turn Off Cookies & What Effect Does It Have?

Most modern browsers allow you to turn off cookies and you can find out how to do this via the Help
facility in the browser menu. Switching off cookies is very likely to restrict your use of the website and
affect the way in which it operates.

Third Party Cookies

We use third party cookies from:
(1) Google to track visitors to this website for our own management and reporting purposes and to
display map information.
(2) Facebook applications integrated into the site, such as Like buttons.
(3) Twitter for displaying Tweets
We do not use cookies from third party advertisers on this site.
[End of Cookie Privacy Example]

For more information please feel free to download the guidelines in more depth here.